Frequently Asked Questions (FAQ)

Welcome to Cielle Store's FAQ page! Here you will find answers to the most common questions about our products, services and policies. If you can't find what you're looking for, please contact our support team.

1. What products does Cielle Store offer?

We sell a wide variety of women's items, including lingerie, swimwear, bags, shoes, perfumes, makeup, costume jewelry, belts and other accessories. All designed to highlight your beauty and style.

2. How do I buy from Cielle Store?

  1. Browse the website categories and choose the products you want.
  2. Click "Add to Cart".
  3. Complete your purchase by entering your delivery and payment information.
  4. Done! You will receive an order confirmation email.

3. What payment options are available?

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, Elo, etc.).
  • Pix.
  • Bank slip.

4. What is the delivery time?

The delivery time depends on the delivery address and the chosen method. Generally:

  • Standard shipping: 7 to 15 business days.
  • Express Shipping: 3-7 business days. You can track your order status on the tracking link sent to your email after payment confirmation.

5. How much does shipping cost?

Shipping costs are automatically calculated at checkout based on your shipping address and the weight/volume of your products. We offer free shipping for orders above a minimum value, which may vary depending on promotional campaigns.

6. How do I track my order?

After shipping, you will receive a tracking code by email. Simply access the website of the Post Office or the carrier provided and enter the code to track the delivery.

7. Can I exchange or return a product?

Yes! We offer the option of exchange or return within 7 calendar days after receiving the order, as long as:

  • The product shows no signs of use.
  • The original packaging and accessories are returned. To start the process, please contact our support team using the form on the "Support" page.

8. What if I receive a defective product?

If you receive a defective item, please contact us immediately. We will exchange or refund the item at no additional cost.

9. Do the products have a warranty?

Yes, we offer a warranty for manufacturing defects. The period varies depending on the product, but in general it is 30 days. Jewelry has a warranty of up to 1 year against defects in the plating or stone setting.

10. Do you deliver throughout Brazil?

Yes! We ship to all regions of Brazil, using reliable carriers to ensure the safe arrival of products.

11. Are your products original?

Yes, we only work with original and high quality products. We guarantee the authenticity of everything we sell.

12. How do I contact Cielle Store?

You can contact us through the following channels:

Our service is available from Monday to Friday, from 9am to 6pm (except holidays).

We hope we have answered your questions. Count on Cielle Store for an incredible shopping experience! 💕